Existing Black Box Car Insurance Customers


Please select the correct contact details from the choices below:

For Black Box Insurance policies quoted before the 30th March 2021

If you bought a policy before this date, your customer reference number should look like this: 130707302-01.

Make changes to my policy Contact the team on 0330 159 1048. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

If you’re overseas and need to contact us please call +44 1494 406124†.
To submit / request proof of No Claims Discount (NCD) If we have requested proof of your No Claims Discount, please email it to us at rac@insurance-system.co.uk.

To request proof of your NCD, call 0330 159 1048. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.
To renew your policy To discuss your renewal call us on 0330 159 1044. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.
To make a claim Our claims lines are open 24 hours a day, 7 days a week.

To report a claim call: 0330 159 1062
To report a Glass claim call: 0330 159 1051

For Black Box Insurance policies quoted from the 30th March 2021

Your Black Box Portal

Monitor your Driver Score, car health and journey details online via your personalised Black Box Insurance Portal, or if you have a mobile device, you can download our free Black Box driver app (for iOS and Android devices).
Download iOS app
Download Android app